Based On The KANO Model To The Study Of Oral Planting Outpatient Service Requirements

Background The development of modern dental planting originated in the mid- 1960- s Branemark professor found at a time,titanium and bone tissue can together. Based on the theory of international scholars through constantly explore oral planting had rapid development. Compared to the traditional denture, used the pure titanium implant prosthesis combined with bone tissue can be not repellency between the features, will be grown in pure titanium or titanium alloy implants of the bone tissue, after about half a year or so is weight-bearing bones with time, then install the upper structure and preparation of denture implant exposure, finished implant prosthesis. Compared with the traditional denture, implant prosthesis can solve the problem of distal-extension absence, with periodontal disease patients to fix the problem of missing teeth area, associated with bone defect and severe alveolar sudden contraction problem such as toothless jaw denture repair, and can be used in tumor surgery after the upper and lower jaw resection of functional jaw reconstruction,the concept of the innovation of the traditional denture,gradually accepted by the patients,and obtained a rapid development, become the most rapid development in the dental professional. Therefore, the number ofthe oral planting outpatients is in increasing year by year. In the 21 st century is in the growth of population, age of clinic patients gradually ageing and pluralism, want to have a more natural teeth and the idea of healthy oral cavity as part of your overall health enhancement, new diagnostic skills early treatment, new technology, new tooth preservation technology, specialized in the field of increase, gradually become a doctor-patient communication between Internet and information extraction tools such as trend of intersection. And the 21 st century, dental service than ever pay attention to the humanistic care to patients. At the same time with the development of basic medical and technological advances, patients’ expectations for dental services also in constant ascension, stomatological hospital and oral outpatient clinic after the configuration of the general will use more new technology achievements, to improve the quality of dental services. So you need more dental service to stand the test of the quality, also need oral outpatient doctors and cancer. As the most frequent contact with patients of outpatient service, is a comprehensive hospital window, at the same time and the main oral and so on specialized subject hospital work,patients usually through the hospital outpatient service level of hospital overall service level of evaluation,so the level of service of the outpatient service can to a certain extent influence the development of the hospital. But compared with other industry service, the medical industry is in common with other service industries, but also has its own characteristics. There are five features, common aspects of the main,reflected in the differences of service, indivisible, cannot be stored and customer participation. In addition the hospital service and the particularity of its own, mainly reflected in the medical service is social and universality, ethical and public welfare, strong technical expertise and complexity, great risk, timeliness and continuity, easy to produce the induced demand. Therefore, the positive study of how to improve the satisfaction of outpatients, understand the service needs of patientsto promote the hospital comprehensive competition strength has very important significance.Purpose 1. Through to the outpatient patients personalized needs and the two aspects of the Kano model of relevant literature review and analysis,above the basic principle of Kano model,using the maximum and the method of computing the correlation coefficient,and put forward based on the Kano model in patients with oral cavity planting option service demand.2. Through the questionnaire survey and research analysis, theoretically determine plant outpatient service demand options and demand importance sorting options,for oral planting outpatient medical staff to provide better services to provide choice of basis 3. Provide a reference for clinical nursing personnel to improve the outpatient service patient satisfaction. 4. Explore the use of a method to determine the service demand of patients with customizable properties and customization of priorities, with a final balance of the patient’s satisfaction with the contradiction between the maintenance cost of medical treatment service, make the limited medical service resources to maximize the use of.Method This paper mainly adopts the following several aspects of research methods to discuss the research question 1. The consult literature method Keywords in Chinese patients with patients’ satisfaction, service requirements, the KANO model such as keywords in China hownet, weipu database, a database of ten thousand, reading show search database platform such as retrieval; Key phrases in English satisfaction of patients, the service needs, the KANO model in Google scholar, science such as direct, Pub Med and other foreign language database for retrieval system. Through the literature, understand the various service quality evaluation methods and models to evaluate and analysis, the preliminary master data associated with the study, understand the in patients’ satisfaction, Kano model success has been made in aspects of theory,and finally established the theoretical basis of the research framework 2. The preliminary investigation Through to the original retrieve relevant literature analysis of patients’ personalized needs questionnaire draft, and for some typical patients with small sample survey. And then to summarize recycling questionnaire analysis, combining with the patient’s feedback to modify the initial questionnaire of each option,initial personalized needs of options to determine the clinic patients. 3. The questionnaire survey On the basis of the theory of Kano, Through an investigation to determine the cultivation of outpatients initial personalized needs options, on this basis to design questionnaire, And a dental hospital in Changchun plant families and patients as investigation object, using a questionnaire on the spot to explain to guide patients to fill in and the method of recycling on the spot, planting clinic patients personalized needs. 4. Statistical analysis methods All the data using SPSS 18.0 to analysis.Descriptive analysis of the basic informationsofthe respondents.Model analysis method, to determine the outpatient service requirement attributes, calculate the service indicators of satisfaction and importance.Reliability using alpha coefficient evaluation, validity using factor analysis and evaluation. Inspection level of alpha = 0.05.Results 1. Based on the KANO model constructed oral planting outpatient service requirement attributes. 2. Through preliminary investigation questionnaire research proposed oral planting outpatient service demand option, a total of 28: green plants, indicator, toilet sanitation, health education materials, drinking water, station to station system, medical information, medical services of courtesy, listen to the chief complaint, take the initiative to ask advice, carefully check, explain diagnosis, diagnosis and treatment, answer questions, refer to patients’ opinion, to protect privacy, explain the result, guidelines, patients understanding of disease, medical auxiliary service department, outpatient service desk staff, engineering service situation, the waiting area to the triage service situation, the charging system, expert outpatient service, electronic information, medical security, reservation system; 3. A questionnaire based on the KANO model, the service demand option to classify the results are as follows: expected properties are: toilet sanitation, drinking water service, medical information, polite, explain diagnosis, patient, answer questions, references, protect my privacy, outpatient service desk, preview the triage area, electricityConclusions Questionnaire based on the KANO model building and the statistical analysis of the survey, based on the KANO model is constructed of oral outpatient service requirement attributes, 11 essential quality requirements in requirement attributes attribute, 11 expect quality requirements six charm quality requirements and attribute.