Research And Analysis On Complaints Management System Of Zhongshan Complaints Center

Transparent, efficient and quality administrative services is an important condition for promoting healthy and rapid economic and social development, but also to create an open, fair and just government environment, create liability type, the inherent requirements of a service-oriented government image. For Zhongshan complaint centers, to meet the development needs of the city government to accept the existing Complaint Center reflect the views of the masses on the basis of the establishment of a more smooth and efficient channels liberating to realize Complaint Center complaint management, information technology, helps further expanded Polls, solicit public comments and suggestions, to better serve the grassroots and the masses, to provide a basis for municipal government decisions.This article introduces the research background of Zhongshan City Complaint Center Complaint Management System, project significance and current research and application of, clearly the content and the main work of this paper; in business analysis, this paper system problems, organization, original There are business processes are analyzed, given after the transformation of business processes:in functional analysis, this paper use cases and use case descriptions, a clear function of the system, given the overall function package diagram and sub-function package diagram of the system, including complaints and information management, complaint handling, handling of complaints, the handling of complaints tracking and early warning management, statistical reporting management, the results of handling management, basic information management sub-package diagram; in the data analysis, the various functions of the system that need to be addressed Data were analyzed and the entity class diagram, the establishment of a database table structure; Finally, research and analysis work are summarized and discussed.