Feasibility Research On BY Airport ITSM System

As the rapid development of aircraft industry and information level, the IT operation and maintenance of airports is becoming more and more heavy while also try to provide securer, better and more efficient service to customers. In order to seize the opportunity, the courage to open up innovation. In the field of civil aviation information technology clear positioning, participate in market competition. Out of a ’broad cooperation, realize the value’ of its own way of development.The resource BY computer center relying on Civil Aviation Airport. Relying on years of industry experience in the development and maintenance of IT. In the development of the domestic civil aviation business and information technology based on the deep analysis of trends. Continue to develop industry informatization construction demand for products.Assist customers to implement business process optimization and operation mode. Improve operational support capability. How to implement the fast development blueprint. To meet the requirements of modern management. To the development trend and the internationalization of the consistent operation and management system of IT. And can be combined with domestic best practices of planning and guidance of IT operation and maintenance management. The long-term solution is to build up the ITSM system. But during the exploration of the system there would be management risk、post-maintenance、system expandability and other uncertain factors. The time these risks and problems break out, there would be heavy waste and financial loss to the enterprise. That’s why the Feasibility Analysis is very necessary to the ITSM system.This thesis chooses BY Airport as the object of study. It will based on knowledge of feasibility research and other successful ITSM systems users in China while using literature research method、survey study and system analysis method to prove the importance of introducing the ITSM system to BY Airport. Propose a practical ITSM system for BY Airport and demonstrate the necessity of development for BY Airport through deep and detailed economic feasibility, technical feasibility and social factors feasibility studies.The thesis is made up of 7 segments.1, Introduction:raises the question and introduces the research significance and contents of the thesis.2, Literature review:including the feasibility research, ITIL and the related theories of ITSM.3, Status analysis of BY Airport IT operation and maintenance business and the importance of building up the ITSM system.4, Economic Feasibility Research of BY Airport ITSM system project.5.,Technical feasibility Research of BY Airport ITSM system project.6, Uncertain risks Research of BY Airport ITSM system project.7, Conclusion:Feasibility Research of BY Airport ITSM project.