Development Of Harbin Unicom Operations Support Systems

It’s necessary for communication enterprises to establish a corresponding supportsystem to add the value of the company’s value-chain under the circumstance of therapid development of network. Therefore, the planning, construction and integrateddevelopment of information system have been spotlighted by telecommunicationsoperators in recent years. The construction and development of operation supportsystem integrates personnel, equipment and workflow together organically, whichreflects the precise management and knowledge based management, promotes theapplication and popularization of workflow technology, integrates maintenance process,divides the work roles, makes the internal work management be converted to taskassignment and task supervision, as well as achieves the modes of transforming casemanagement to daily management, and shifting extensive management to precisemanagement. The paper has formed a unified framework of operation support systemand has shown clearly the main development direction of the future by analyzing thedevelopment status of OSS system in Telecom Operation Company, as well ascombining the actual situation and the successful operation experience of HarbinUnicom Company.