The Research About The Relationship Among Job Stress、Quality Of Work Life And Job Performance Of Customer Manager In Commercial Bank

In the new economic era,China’s banking industry is facing severe competition,customermanager,as a major marketer of banking.Facing great job stress,if the job stress can not beeffectively alleviate,bound to affect the customer manager’s job performance in commercialbanks.At the same time,higher quality of work life is the goal of every employee, good qualityof work life can reduce the slack, turnover intention, complained of irritability and improveemployee’s job performance.In this context,this study takes the customer manager ofcommercial banks as the subjects,moreover takes job stress and quality of work life as thecore, to analyze the customer manager’s job performance.Finally, the managers of commercialbanks can find some suggestions,aiming at the problem of improving the customer manager’sjob performance.Firstly, the study reviewed and summarized the existing research about job performance、job stress and quality of work life,based on the existing research results of triadic relation, thisstudy put forward the research hypotheses,then,referred to the mature questionnaire at homeand abroad, the study set up and tested the questionnaire for this research.Based on theliability and validity, the formal questionnaire was formed.Finally, using the SPSS18.0, thestudy analyzed the data from the questionnaire survey through descriptive statistic,correlationanalysis, regression analysis and mediation effect testing.Through empirical analysis,to draw the following conclusions:(1)Overall, in commercialbanks,the customer manager’s job stress and quality of work life,job performance havenegative correlation, this result is the result of the combined effects under the two kinds ofpressure.(2)In commercial banks, the customer manager’s job stress have a significant effecton quality of work life.Among them, positive pressure and quality of work life have positivecorrelation,unfavorable pressure and quality of work life have negative correlation.(3)Incommercial banks,the customer manager’s job stress have a significant effect on jobperformance.Among them, positive pressure and job performance have positive correlation,unfavorable pressure and job performance have negative correlation.(4)In commercial banks,the customer manager’s whole quality of work life and job performance have positivecorrelation,dimensions of quality of work life,task and organizational environment can predict job performance,and organizational environment have more important prediction to jobperformance,and relationship performance.However,psychosocial has not impact on jobperformance.(5) In commercial banks, the customer manager’s quality of work life has partialmediating effect in job stress and job performance.Under the action of quality of work life,theinfluence of job stress to job performance have weakened.On the basis of the conclusions,the managers of commercial banks can take somemeasures for improving the customer manager’s job performance.Such as maintaining thecustomer manager’s positive pressure;lowering the customer manager’s unfavorablepressure;increasing training in regard to how to adjust the job stress;launching stressmanagement suit to personality;providing more opportunities for familyfellowship;constructing positive culture and adopting good corporate social image;richingwork content,and providing more opportunities for growth.However, because of the limitationof knowledge and time, there are still some shortcomings in this study,looking forward to befuther complement and perfect.