Research Of H Bus After-market Service System

China bus industry start from scratch,from weak to strong.Bus and coach industry alongthe wave path forward.Key enterprises Maintain leading positionwith keen competition.Busindustry come into the era of meager profit.Car companies want to remain in the old productsand spell spell price way to occupy the market become more and more difficult,Is bound todirect the enterprises to meet customer demand based service competition;China’s busproduction is a typical technology-intensive and labor-intensive production.Has the followingcharacteristicsof the production:①car production orders in bulk,②car productvariety.Passenger car options a big differences between them,③Bus product updates faster，④Bus products delivery time is short.In the process of production quality problem cannot besolved in a timely manner,the failure rate is still high in the processof car used.At the sametime more homogeneity product technologies,customers buy bus further rationalization,tocalculate the cost of operating and investment returns consciousness enhancement.The standor fall of after-sale service has become the decisive factor to buy bus products；Industryexperts and scholars focus on bus after-sales service,the call for construction of passengerconsummation post-sale service more and more powerful.Higer Bus after-sale service systemis the most effective in bus industry.The most comprehensive service platform,attract yutong、Jinlong、xiamen golden dragon colleagues came to visit and learn，So the study of H autoafter-sales service has very big practical significance，for other enterprises to build perfectafter-sales service system to provide the reference.Through the consult method and empiricalmethod,,expert method study found commercial vehicle after-sale service work should beginfrom the response speed,service attitude, technology level and service quality and partssupply five latitudes，Its focus more on response speed technology level parts supply forcommercial customers.