Research On Implementation Of IT Service Management Project In ZGYL Primary Information Center

With the rapid development of China’s financial industry, the need of overseasbusiness, tourism and the study is also increasing at the same time. To meet the growingrequirement and extend the domestic commercial banking service to overseas, ZGYLactively explores the network construction from foreign countries, and keeps developingits overseas markets. Till the end of July2013, ZGYL has already dealt with the Internetconstruction, which was extended to142countries and regions overseas. Under thiscircumstance, the primary information center of ZGYL needs to carry on more andmore IT management and service both in China and foreign markets. Encountering withthe rapid change of innovative technology skills, the primary center has been unable todemonstrate its value effectively. In fact, ITIL, which serves as the internationalstandard of management of IT, has won the strongly approval from almost everymajor IT company all around the world. Besides, it is also widely applied anddeveloped in the field of financial, electrical power, telecommunications andgovernment department. There are many financial enterprises achieve the extinguishedresults due to ITIL. As a result, It is meaningful for people to discuss about how toenhance IT service’s quality and lower its cost through improve the effective usage ofITIL.The paper aims to ZGYL’s primary center, which in the light of IT servicemanagement implementation process and its problems. The article cites ITIL and otherrelated theories to do the research:First of all,I will take ITIL as major theory guidance and the consideration of theactual situation of primary information center,asses comprehensively and studyin-depthly to the IT service management of ZGYL’s primary informationcenter,meanwhile,I will analyze from serveral aspects to the main problems ofprimary information center’s IT service management that exist.Secondly,according to the latest research of ITIL at home and abroad, adhering tothe "process-oriented, user-centric" concept to carry out the implementation of ITservice management work,and through making the ITIL process management system, designing the business process framework of ITIL,developing and implementing theITIL’s processes monitoring,optimizing business process of primary information center,carrying out training if ITIL’s process so that could initially built the IT serviceprocess management system.Finally, we hope via this set of processes to help effectively ZGYL’s primaryinformation center to provide higher quality of IT service management at a lowercost, and strengthen communication between the primary information center and otherbusiness departments of ZGYL, then enhance mutual integration of the ZGYL’sbusiness sector, save costs and increase profits, at the same time,avoid ZGYL’sredundancy and duplication of effort, improve staff’s productivity of primaryinformation center.The result has the positive effect for IT service and management. Moreover, it cannot only serve as the important reference for concrete implementation, but also providethe similar corporations a model to follow.