Application Of FX Research Service Management Company For Continuous Improvement

In recent years, with the progress of the society and the development of technology, the demands from customers are also improved. They do not only care about the product quality, but care more about the service quality. After-sale service is becoming more and more important in the whole service process, and it’s the major link between the company and customer. The company can get the full understanding of the customer’s demands when they offer the after-sale service to the customer, and can make self-improvement by focusing on the customer’s demands to improve the customer satisfactory and loyalty. On the other hand, after-sale service is also an important profit point in some industries. For example, like the4S shops of the auto industry, the main profit is from the after-sale service, let alone the companies specialized in after-sale service. A lot of companies put more emphasis on after-sale service, meanwhile they also become to pay more attention to their inside management. After-sale service management will solve the main problems including:improve the customer satisfactory, enhance the profit ability and reduce the cost and so on.This paper introduces the KAIZAN theory from Japan, which is exactly the continuous improvement theory, and choses the after-sale service of FX company as the subject to prove the availability of the continuous improvement theory for this field, and hope to improve the after-sale service management level of the FX company through the implementation. And hope to give the reference to the related companies for quality management through the research and analysis on the after-sale service of FX Company.