Design And Implementation Of The Call Center Ticket System Based On Trip Database

With the increasing level of informationization of enterprises, call centers become the first choice for enterprises to improve their customer satisfaction. To improve the efficiency of daily work and provide best service to customers, a dedicated and comprehensive software of ticket management is needed. Therefore, the design and implementation of a Call center Ticket system has practical significance.This thesis first analyzes the status of Call center management software and Office software, combining internal working processes and business model in call center, and then introduces the development goals and requirement of the Call center Ticket system. It also elaborates the key technology of the system development and the design scheme, such as Trip database management software and the B/S architecture. According to the internal management process and mechanism of call center, the thesis proposes a systematic and comprehensive design of the ticket management system, based on which, it completes the low-level design and system building. Finally, the thesis demonstrates and analyzes the application effect of the system after it goes online.The thesis designs and builds a Trip DataBase-based Call center Ticket system, integrateing the Call center ticket management mechanism to achieve a unified platform. In terms of technology, the paper integrates JSP technology and the dvantage of Trip database management system in dealing with text data, managing not only to improve call center efficiency, but also to effectively implement the center ticket management system.