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Research And Implementation Of High-performance Website Architecture Optimization For Power Customer Service

Posted on:2014-10-09Degree:MasterType:Thesis
Country:ChinaCandidate:W Y DuFull Text:PDF
GTID:2268330425482422Subject:Computer technology
Abstract/Summary:PDF Full Text Request
Enterprise Service Website is an important channel for users to interact with the enterprise. The reliability, availability and simplicity of the Enterprise Service Website is closely related to the quality of service and corporate image of the enterprise. As a public service industry, Electric power has been widely used in people’s work and life. So, establishing a reliable, available, simple website is especially important.95598Intelligent interactive website will be deployed firstly by customer service center of State Grid at the end of2012.The95598Intelligent interactive website is researched and developed on the basis of the95598interactive service website which deployed by the company in the province(city).95598Intelligent interactive website will serve the electric customers of27provinces (city). So there would be a lot of registered users, high volume of user concurrent access, large amount of data. And the stability of the website would be higher. The website will have to face with these pressures. In order to solve the problems, State Grid Corporation has developed the research about structure optimization of a high-performance website, and the research results will be applied to95598intelligent interactive website.The research about structure optimization of a high-performance website has been developed based on the95598intelligent interactive website which had been carried out. It also makes full use of the architecture design experience of large website at home and abroad. On the basis of the features of electric customer service, taking into account the technology, investment and other factors, the structure optimization program has been formed, tested and verified. It provides guidance and technical support for the specific applications in constructing the95598intelligent interactive website.According to the problem and the bottleneck of performance of the95598intelligent interactive website, the research about the high-performance website structure optimization includes the following:(1) The overall design of the high-performance structure optimization program has been described. The program is explained from the network access, web service, isolation device, database, application integration and performance monitoring and so on.(2) The part of specific implementation method which using in site architecture optimization has been described, this paper also describes the optimization effect after comparative analysis. At present, the research result of high-performance structure optimization has been applied to95598intelligent interactive website. Front page optimization and calling part of the isolation device service in the optimization scheme has been carried out in95598intelligent interactive website. Web visiting speed has been improved, user experience has been enhanced. The problem of service calling of the isolation device has been solved. And the other optimization will also be developed. The research and realization of high performance web architecture optimization is contributed to create a "all service, whole day, professional service, fine management, diversity development "power supply platform. And it is of great significance for continuous promoting service ability.
Keywords/Search Tags:customer service, intelligent interactive website, structureoptimization, performance improvement
PDF Full Text Request
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