As our nation’s awareness of insurance increases, the per capita policy is growing at a high speed. But the present insurance services still remain in the clerks and customers for the service. This service has many problems, and it may do damage to the customer’s rights. The disadvantages will be more obvious with the growing of policies.The Internet technology is improving. To solve the limitations and disadvantages in traditional service, we should set up an advanced service management system to meet the needs of society. And this system should provide the customers with services which make customers manage their policies by themselves. And also the customers can ask the professionals questions, communicate with each other, download the involved files and take out an insurance policy online. The professionals can learn the information of the customers’ policies and introduce their services. The insurance companies can manage policies, release product information and communicate with customers. Thus, this system can meet the need of customers, professionals and insurance companies.By the analysis of the policies and research on several insurance companies’ official websites, I design and develop a service management system based on web. In this process, I modify it again and again to provide the convenience for the customers.After searching and comparing the traditional service mode and the network service, the customers will find this system easy to use. It will help them manage their policies better. At the same time, this system can help insurance companies improve work efficiency. |