Study On Evaluating Public Satisfaction Of Grassroots Local Tax Authorities

The tax department (including the local taxation system and taxation system) as animportant part of the machinery of government, undertakes the organization financialrevenue, regulate social economy and other important functions. Tax service is a statutoryadministrative behavior, and is a legal duty of government. Therefore, relative to othergovernment service, the “vanguard " service image, service level, service performance,particularly worthy of public attention. According to the local tax authority on publicsatisfaction appraisal, discovered our country tax payment service problems, find the localtaxation organ public satisfaction approach, which is to improve China’s tax service level,reduce revenue cost, promote development of tax work, and the transformation ofgovernment functions, improve the image of the government, and have very importantmeaning of. On the local tax authority public satisfaction research has the certainsignificance: first, for the academic circles in-depth study of local tax authorities toprovide theoretical reference for public satisfaction; secondly, to the local tax authoritiesto enhance public satisfaction to offer countermeasure proposal.This article first from the local tax authority public satisfaction theory connotation,elements of taxpayer satisfaction measurement and theoretical analysis, through elaborateconstruction principles and methods of evaluation index system of grass-roots local taxauthorities of public satisfaction indicators structuring and index weights, determined tobuild a set of primary local tax authorities’ Public satisfaction evaluation index system. ThenXiangxiang empirical investigation to study the actual situation of China’s grassroots localtax authorities of public satisfaction. Finally from the continuous upgrading of cadre oneselfsatisfaction, strengthening cadre education and training, to create a good external image ofcadre, strict supervision, maintenance of image so as to strengthen cadre team constructionand management team, to meet the needs of the image; window to achieve efficient services,tax source of professional management, sound appeal rationalization mechanism, to improvemanagement quality and efficiency, to meet demand through tax; function to promote thedevelopment of standardization of law enforcement, harmonious, tax publicity imagedisplay to highlight the tax function and characteristics, to meet the environmental needs;through cheap politics culture brand leading incorruptible government construction, to theenvironmental conditions, to support construction of a clean and honest government systemof incorrupt government measures to protect the construction of a clean and honestgovernment to deepen the construction of a clean and honest administration reform, meetthe demand.