Empirical Research Of Bus Passengers Ride Satisfaction

Public transit passengers is public transportation service object customer, and customer satisfaction will directly influence the travel choice of the passenger, the passengers would choose other vehicles due to the low satisfaction, which would deteriorate the traffic jam. On the contrary, the passengers would like to choose the trip mode of public vehicles if they are highly satisfied with it.Based on the present situation of urban public transportation and the problems they faced, and points out the characteristics of shijiazhuang city public transportation, and in the light of shijiazhuang city public transport situation analysis,by setting evaluation method and designing survey scheme,assessing and analysing of passengers ride satisfaction Through the foundation information statistics, based on the traditional method, based on hierarchical fuzzy evaluation method of shijiazhuang.This article pointed out the problems of shijiazhuang city bus from the point of view of the passengers, and find out the most passengers on factors in these aspects of the public transportation to try to improve the service level, and puts forward some Suggestions, which improve effectively the bus passengers satisfaction, further attract passengers to improve public transport of general usage.