Research In The Application Of CSI To The Survey Of Public Transport Services

Social's demand and people's attitudes to consumption are changing. As a vocation of service which is face to the citizens, public transport service system should investigate on the degree of customers so as to find out the degree of passenger's satisfaction, the need of them, and weakness of public transport. Then it can supply particular basis for service's further development.The object of the investigation on the degree of satisfaction to public transport service is the correlation between passenger's degree of satisfaction, psychologies, attitude and the external environment. Passengers are the consumers of the public transport system. The purpose of the investigation is to analyze the problem of inside and outside of city public transport system and make suggestions on how to solve the problem according to passenger's apperception to the public transport system.The paper probes into the degree of customer's satisfaction to public transport from both theory and practice. In the part of the theory, it analyses the generality of the CSI, prospects the newest tendency of CSI's management, explains the basis and the possible to evaluate the bus transportation and bring forward the theory of transplanting the degree of customer's satisfaction to the public transport service system. In the part of practice, consulting authoritative model, it establishes the hierarchy model of the CSI evaluation index by selecting the indexes which are exercisable in practice. Combining the city of Xi'an's practice, it studies out a research scheme of bus service system, carries through the research and analyze on practice, makes some correlative suggestions.