AX Company Field Services Operations Management Research

Productions and operations of functioning as a dimension function business, support enterprise overall competitive level formation and evolution, to improve the productions management level is an important competitive way, through the operations of strategy use, it can obtain the competitors can not imitate competition advantage. Therefore, to the enterprise field services operations management study has very important significance. This paper selects myself serving at AX company as the research object, base on field service operations management theory, it pointed out the AX company field services operating the main problems are:high costs, employee satisfaction is low, customer satisfaction is not high; and has proposed the following scheme:to effectively control the operations costs; improve staff satisfaction, create highly efficient services team; improve customer relationships and improve their degree of satisfaction.