Shanghai Unicom Idc Operations Management System Of Decision-making Plan And Design Implementation

With the rapid development of IDC in china, the competition grows fiercely among the correspondence enterprises profession. The Operation and maintenance management system is not only the guarantee for the operation and service of the IDC enterprise, but also a key to the enterprises management and decision-making. It has been one of the core competitive capacities for the operators.The article carries on the decision-making model on the Operation and maintenance management system which is fit for IDC in China Unicom Shanghai Branch. The decision-making model is based on the research of IT Service Capability Maturity Model, combining the requirement analysis of Operation and maintenance management in IDC. Through this model, IDC operators could evaluate and analyse the current status of the Operation and maintenance management system in IDC and find out the IT management level of their management system. On that basis, IDC realize their own level at present and the goal of improvement. On this foundation, it provides positively improved object and orientation to plan and detail the three fields of the IDC Operation and maintenance management systemstaffs, process, technology, so as to strengthen the capacity, to enhance the efficiency, to improve the qualiy of the operation and maintenance work and to promote service consciousness.Regarding to implementing, combined with actual production situation, the article elaborates the implementing of technical platform of IDC Operation and maintenance management system and brings up the key point of implementing and the way to manage and monitor such task as select、check and accept equipment, which also details the programming and construction of some subsystem design. Keywords:IT Service Capability Maturity Operation and maintenance management system decision-making model system design Classification Code:C939...