Inner Mongolia Unicom Call Center Integration And Optimization Of The Overall Design

According to the needs of the development of Inner Mongolia Unicom call center, Inner Mongolia, call center integration and optimization of program design. The design is divided into the rational design and distribution of the overall design, IP address, the design of business and service management functions, network security design.The design to determine the network structure, the overall strategy and design principles. Data set, control focus, seats scattered design principles, set in the center of focus soft ACD, CTI server, WEB server, interface server, IVR server, the10060call center, phone navigation, outsourcing call center will establish a database servers and application servers, the district call center system is responsible for storage of all business data and call center platform data, all the call center system with other systems of data exchange through the district call center system. A seating configuration of each branch of Union City, and outsourcing remote IP agents, agent access through the existing IP network, the branch user calls to NGN network access, the settings of the recording equipment to the local seats recording the backup of the district center achieved. Fully taken into account in the design of system security and reliability. Any Service ZXNGCC platform with dual network dual-plane network structure, the center backbone network using a network switch1O0M/1000M each server connected to two backbone network switches, network routing backup, so that in a network failure of the entire network system can be operated normally.The design of all the servers will use the TEAM way to achieve NIC teaming, dual LAN to share a single IP address, respectively, connected to the standby switch, the working mechanism-based redundancy approach. This can effectively manage the network. The call center platform also provides a vaiiety of business and service management functions. At the same time, joined in the design of both hardware and software protection, improve the security of the entire network. This program designed to solve the existing network to provide service quality and service capacity constraints, to meet the existing demand for business development. The new call center network to improve efficiency in the maintenance of business support, to achieve a full-service acceptance and statistics, analysis of data. Laid the foundation for the sustained development of the Inner Mongolia Unicom local network.