Based On The System Construct Ngcc Architecture Business Operation By 112

With the development of Shanghai telecommunication network and business, new technology, the requirements of telecommunications service requirements are also rising, but the112business system has not been reformed, hardware equipment and service ability limit has been reached, the system development technology lags behind, especially in the mobile business into the telecommunications business, has been unable to meet the the needs of all users.Firstly,112business system research and development background; the present stage system research situation; the significance to construct the112business system are introduced. Secondly, the system master design is completed making use of the NGCC (New Generation Call Center) technology. Based on that, IVR voice process of112business system is presented. The key point during the process is that the implementation procedure is expatiated about112voice menu function module, DB interface function module, call distribution function module, fault appealling and repair function module utilizing the VoiceXML technology, from these different angles about the program flow. Finally, the design and implementation process of112business system are summarized, and look forward its application prospects.It is a trend of Shanghai Telecom call center construction which based on the NGCC framework. The new platform solves some current problems and maintains the original flow integrity. The business platform has a flexible capacity to meet the business development front-end business needs, with a capacity for sustainable development. It may also be used for reference to the related system.