Study And Design On Evaluation Of Vehicle Service Provider In Automobile Industry

Now, increasing competition in the automotive industry, the case of the car after-sales service quality has become increasingly important, it became the main aspects of competition in the automotive industry. Therefore, the performance evaluation of automotive service provider is also essential. The choice of service providers directly affect the interests of enterprises, so the selection of service providers are becoming more and more important for. Performance evaluation of automotive services provider of great theoretical and practical significance. It relates to the practical interests of car manufacturers, but also on the entire automotive industry chain and the development of comprehensive strength in China.This combination of theoretical and a practical approach, combined with performance evaluation of domestic and international services, the theoretical analysis of the situation, and the evaluation method is used. Evaluation of current service providers with the needs analysis and evaluation of the need for evaluation of the main problems, by analyzing the data mining service providers in the evaluation of the feasibility of the idea to use AHP to establish a vehicle service provider index system, and with practice, for an automobile manufacturing plant service business for service providers performance evaluation.This paper first analyzes the mathematical evaluation of traditional and depth of data mining techniques to analyze the advantages and disadvantages of BP neural network principle, and it has been improved, the use of TOPSIS based on entropy and the combination of BP neural network method service providers for evaluation and classification. This paper also analyzes the factors that affect the evaluation index, and some qualitative indicators were quantitative process, the establishment of a car service performance evaluation system and evaluation model, with systematic thinking and way of thinking levels of analysis on the impact of car service Performance evaluation and comparison of the integration of many factors, such utilization of the AHP, TOPSIS method, entropy method, and knowledge of data mining service providers a combination of performance evaluation of service providers to achieve a comprehensive, scientific, objective evaluation In the face of strong competition in auto companies before selecting the service provider, offers a solution to the benefit of promoting the development of the whole industry chain and improve business service levels, create a service winner competitive advantage. This thinking also can be applied to evaluate other areas, has some versatility. In this paper, actual demand, will he used in the evaluation of automotive service providers, service providers realize the evaluation and classification.