The Field Of Financial Services Consumer Protection

With our market economy is developing rapidly, and the banking system is reforming in depth, the important roles of the financial service trade in the national economy are appearing day by day. Specially in the field of financial service, the most representative banking, since it is closely linked with people's life, and constantly bring forth new idea in the business and network etc. new science and technology are widely and used, banking's speciality,complexity and forming the monopoly position by a long time, so it is easy for the finance, specially banking consumer's rights and interests to be infringed and to be the weak. For a long time past, our legal system, the external supervisory organization of the bank and the bank trade neither pay great attention to the consumer's particularity and rights and interests nor protect enough. banking consumers'rights and interests are infringed and always without being given relief properly, so deepening opposition and contradiction between two sides, it is harmful for the financial system and banking connection to develop steadily and harmoniously.This paper analyses, by comparing, based on banking in the USA,Britain and Hong Kong and other countries and regions, to sum up our insufficiency and shortcomings in this respect, and their advanced experience is worth making use of. Combining our national conditions, to propose establishing a perfect measure of banking consumers'protective mechanism from three respects——legislation,banking inside and banking supervisory organization.This article is divided four parts besides the introduction and the conclusion:PartⅠ, to define the concept of financial consumers, It is discussed that the paper has taken up the narrow sense concept of financial consumers, that is, banking consumers, their types were classified and analysed and its characteristics, to introduce banking consumers having the general rights and special rights that are infringed easily, It is necessary to protect the banking consumers'rights and interests.PartⅡ, to analyse our present situation of protecting banking consumers'rights and interests and legislation,organization,consumers,complaint and acception, and to sum up our shortcomings.PartⅢ, to analyse banking consumers'protection system in the USA,Britain and Hong Kong, with representative countries and regions, to refine the experience that we can learn from and draw lessons from.PartⅣ, to make the improved and perfect suggestions and opinions to protect our banking consumers'rights and interests, in four respects——legislation, the inside banking and banking supervisory organization.