Enterprise Quality Performance Evaluation And Case Study

Improving quality is the main melody of enterprise reform and development in 21st century. Enterprises are facing a keen competition environment, the enterprise managers, government investors and even all stakeholders earnestly focus on the enterprise quality performance(QP). With the intensiveness of world market competetion, and the deepening of world-class companies quality improvement constantly, the topic of quality awards and self-assessment has received considerable attention from researchers.Many enterprises have adopt the business excellence models in national quality awards to self-assess QP. The quality performance assessment system connecting with enterprise self- assessment, from the microscopic level, helps the enterprise find out its own performance situation, benchmark with others, and make continuous improvement; from the macroscopic level, enterprise is the main part of national economy, through the enterprise quality performance assessment the overall quality performance can be taken as one of the indicators for national economy operation quality assessment., and the national economy operation situation can be pridicted. Accordingly, whether from the macroscopic level or microscopic level, enterprise quality performance assessment has great significance.This article takes national quality award as the theoretical foundation, demansteates the enterprise quality performance assessment system and method. It first discusses the connotation of enterprise quality performance, draws comparison among Malcom Baldrige National Quality Award, the EFQM Excellence Award and China Quality Award. Next, in the analysis of China Quality Award, we have establish a new quality performance assessment indicator system. On the basis of introduction of common assessment methods and Quality Function Deployment(QFD), according to the indicator system the QFD method for assessment QP is intoduced. Finally, using the data from 200 Henan enterprises questionaires, we make an empirical study.The characteristics and innovation of this article are, with the comparison of national quality awards, we give the connotation of enterprise quality performance...