Research On Domestic Flight Delay Management

With the development of our economy, civil aviation industry in China has been continuously developing, in this process some civil aviation special problems have also appeared. In these problems, flight delay is one of the most prominent problems. According to statistical investigation, it is showed that with the rapid development of civil aviation business, the number of delay flights and the number of flights were positively related, and both of them are rising sharply. Delays will cause the waste of transport resources, not only affect the passengers’ travel plans, serious damage to civil aviation and airline service quality and reputation, and because the aircraft delay information opaque, not quickly, no subsequent remedy, also can cause the destruction of the social public order and public security. Therefore, the government should actively change aviation management system, strengthen management, take effective measures to increase the flight punctuality, especially airlines emergency handling capacity and processing delays the scientific level of great urgency.This paper researches delays governance related basic theory, including warning management theory, group theory and service recovery. Combined with the present domestic actuality of flight delay, this paper analyzes the domestic flight delays of civil aviation of controllable factors and uncontrollable factors of civil aviation. On the summary on the flight delay problem, this paper draws lessons from foreign advanced experience, forms a perfect flight delay measures for civil aviation industry. The flight delay measures can be directly applied to the major airlines, guide them to quickly dealing with the problems appeared in the process of flight delays, improve the quality of passenger services, greatly reduce the airlines complaint rate.