Telecom Self-service Systems Design And Implementation

With scientific and technological progress and economic globalization, the telecommunication trade faces severe challenge and competition on service content, service method and service quality, which is being aggravated day by day. Under this background, the self-service system has already become one of the magic weapons for victory in the market full of fierce challenge and competition among large telecommunication operators. The research of this thesis concentrates on the design and implementation of telecommunication Self-service system (TSS). A research and design method of TSS is proposed based on three-layer client/server model.First of all, based on the introduction of self-service system used in telecommunications trade in international and domestic at present, the article discusses feasibility and meaning of developing this kind of TSS; the key of designing TSS and the critical technologies will be applied are expounded. Secondly, the article introduces the system design of TSS from many aspects such as the intention of design, structure of system, subsystem of business logical transaction, subsystem of terminal management and self-service terminal etc. Then the specific methods of realizing this kind of TSS are mentioned by explaining the design of system database, by implementing of business logical transaction and function of self-service terminal etc. Finally, the article describes the real application situation of TSS, points out the shortcut of system. The way of improving on it and the long term potential of system are also mentioned.This kind of TSS has got practical application in such places as Hunan Unicom and Jiangxi Mobile, which has alleviated the telecommunication service pressure effectively, and improved the service quality evidently. Besides, this thesis has certain reference value to the realization of the self-service platform of other trades.