Analysis And Research On Customer Service System Of Blue Magic Digital Company

The paper firstly introduces the background of Shenzhen Ramos Digital Technology’s requirement to the Customer Technical Service System; elaborates the technical problems which the engineers is facing; discusses the importance and significance of the Customer Technical Service System; states the method and related technology of developing the system. The paper also sets the system analysis goals to analyze the details of requirement, which includes business analysis, function analysis, data analysisand non-functional analysis. It also gives systematic business process diagrams include case diagrams and concept diagrams to describe. The analysis includes general, module and interface parts. The module analysis parts give the case diagrams, feature pack diagrams, class diagrams, sequence diagrams. The interface parts give Entity Relationship Diagram and database tables to analyze the database in detail. At the end of the paper, it summarizes the research, lists the main works I am doing, points out the paper’s deficiencies, and shows the prospect of the further works.