Shanghai Telecom Customer Service Call Center

With the acceleration of the pace of the continuous deepening of reform telecommunications, there will be historic and profound changes ,from the carrier business services, services manner, quality of service, service awareness, and so on. The traditional mode of the counter customer service will become obsolete, computer technology, in particular the development of network technology, making the comprehensive solutions of offering Internet, telephone, FAX, on-site services, and other services means possible. These services cover pre-market means, sales, after-sales service and the service of the entire system, the way in the service change from passive to active, and truly embodies the principle of "demand creation, and guide consumption," the modern concept of customer service.Short-term goal is to build customer-oriented telecommunications, to provide voice, fax, E-Mail, WWW, letters and other access. To meet the client's business advice, calls enquiries, complaints suggested that business admissible, reminder calls, such as automated response to service needs. To make a client-oriented closed-loop services, with the entire network unified customer service access number of customer service systems.INtess system is the use of CTI Technology (Computer Telephony Integrate, computer and telephone integration technologies), will exchange technology and computer network technology organic combination of intelligent platform; Through effective exchange intervention, INtess system could cover many customer service, and offer a variety of business processes according to skills, intelligent routing approach. The introduction and building of INtess system , will have an impact on the process of service delivery and service of the traditional service, greatly enhance customer service levels and customer satisfaction. INtess system can provide specific manual and automated business. The most important is that INtess system has the strong ability to generate business, the operator can generate new business and amend, adjust the existing business in accordance with their own needs. The intelligent Queue front-end exchange of INtess system have the powerful network capabilities and flexible access networking method, and can adapt to the continuous development of the business access capabilities. INtess call customer service platform complete the calling access, distribution, automatic and manual handling operations.INtess call customer service platform to complete the access, distribution, automatic and manual handling operations. In the telecommunications industry, INtess INTERNET provide a complete call center business solutions, Including the users of telecommunications services, marketing, advertising, promotions, etc. At the same time provide telecommunications company for major clients site outsourcing services package solution.(1)Internet Calls Advisory(2)Online complaints accepted recommendations(3)Internet business admissible(4)Internet Information Service(5)Quality consulting services(6)Internet outsourcing business seats(7)Other business: Internet marketing, online advertising, such as online supermarkets.Participation in the work of the Itness platform for research and construction. The virtual call center, key technologies, virtual call center solutions, breath management systems.