Call Center Outsourcing Key Technology

According China's service outsourcing industry in 2006, the Ministry of Commerce put forward a clear outsourcing industry, "Shi Bai Qian" project:The project annual investment of less than 1 billion yuan in the next three to five years to build 10 service outsourcing in China base, and promote its part of the 100 multinational companies outsourcing to China, while cultivating the 1,000 large international service outsourcing enterprises, to full acceptance of international service outsourcing business. According to reports, the project will adopt market-oriented operation with the Government guidance to support the combination of "official to help run" system.Outsourcing call center service outsourcing business as important components, both in policy point of view or in the economic restructuring and upgrading point of view, in the high-speed train service outsourcing is bound to face enormous development opportunities. At present, many companies started outsourcing contact center for better understanding, and gradually change the concept of operations. Some companies have begun plans to outsource contact center operations. With the deepening of this change, the domestic contact center outsourcing services will further expand.This combination of market demand for outsourced call center technology development status of the in-depth analysis of call center platform for the development of clear objectives and orientation, gives a line with the requirements of the future development of the overall outsourcing of call center system architecture, and SaaS-based outsourced call structure center system design and the practical value of the detail.