Analysis And Design Of Outsourcing Call Center System

Call centers are a variety of networks through modern means of communication (phone, MMS, fax, INTERNET, SMS, MMS, WAP, etc.) to establish community-oriented service platform, and enterprise, business, user transparent communication channels between for commercial customers and individuals to provide fast, professional, humane, comprehensive information and services. Use of call centers, through various communication channels, reaching beyond the information society in each unit, resulting in enormous social and economic benefits.Call center outsourcing call center operators is to adopt a unified management process, a unified security operation and maintenance processes, unified platform architecture, platform, outsourcing, outsourcing, CRM outsourcing a variety of flexible outsourcing model for enterprise customers, clients and institutions call center system, fully outsourced call center operators to share in cali center operations on the experience, investment in equipment to reduce industrial customers quickly launch call center services, enhance corporate social service brand and service value.This paper analyzes the outsourced call center services market situation, demand on the market in-depth analysis, organization of outsourcing call center systems, the target, the use of modern software project management theory and object-oriented analysis and design theory, the complete outsourcing call center needs analysis and design and implementation of the platform.