Ant Application In The Testing For Ivr System

Ant is an build tool based on Java. This tool is used to transform the source code and other input file into the executable file format (may also can be transformed to the installable ISO format) in software development. Ant is similar to the make tools, but not the shortcomings of the traditional make tool. Often the traditional make tool only can use on one platform, Ant which uses the Java class to implement and XML format to build up the configuration file of project can easily build in multi-platform which is suitable for build up the large projects. As the build process of applications became more complex, to ensure that during each generation are generated using exactly the same steps, while achieving the automation of as much as possible in order to produce consistent and timely generation version, which has become more important.Interactive Voice Response System (IVR) which is the core technology of computer telephony integration is an important part of the call center. It is through the voice and key of the user response to intelligently handle the user's request, and use voice or other way to give response to the user which can help enterprises to service the customers efficiently, reduce the costs and increase revenue. The IVR system involves multi-platform interaction; the recording and comparing of the voice; the generation and monitoring of business processes; the collection and reporting of user feedback, etc., so the system testing has become particularly important. With the popularity of voice systems and business processes more complex, traditional manual testing become more cumbersome, less and less efficiency. The risk of error for the manual testing will become increasingly larger and more evident.This article introduces the structure and operation of IVR system and does some research of the existing IVR systems test firstly, then leads to the IVR system automation testing requirements by analyzing the abuses of the existing manual testing. According to Ant and Groovy on the structure and use of research and analysis, builds up the automated testing tool of IVR system basing on the multi-platform compatibility and the flexibility with Ant and Groovy. The automation testing include: Proofread of Prompt in the Visio file; Compare of the Prompt files; Generate the Prompt record file; Proofread of the system return code; Auto deploy voice version, etc. At last, we will verify the effect of Ant auto tools by running in the IVR system. And then implement the manual testing into automatic testing step by step which can enhance the efficiency of system testing and reduce the risk of manual testing.