Re-design And Implement Of Customer-oriented Performanceappraisal System For Gas Station In Zhongcheng Company

Performance appraisal is an important modern human resources management tool and one of the means of its tissue formation and the important role of enhancing the performance of more and more evident. Zhongcheng Founded in 1993, the main business of operating a chain of gas stations, gas station was first set up the initial set up performance appraisal system. With the development of market economy, the customer service requirements for a gradual increase. The original gas station evaluation system problems began.Business strategy is the result of an expectation for the future, the realization of this expectation requires all members of the enterprise, according to certain responsibilities and performance requirements, through continuous efforts to achieve. Good corporate culture for the staff code of conduct and establish a unified goal, led the staff to make good performance results. Central guiding principle is: Check the steering guidance; by the management to service. New job responsibilities set, is completely based on workflow optimization and combination. Company adjusted the strategic planning, optimization of the culture, updated organizational structure, define responsibilities. A sufficient basis for the work carried out after the official launch of the customer-oriented performance appraisal system redesign. First of all, the main combination of performance system owners, accounting staff, squad leader, fuel member of cashier duties, etc. to develop the optimized settings. This is the implementation of the ultimate expression of the concept of customer orientation. Assessment based on the principle of development of assessment content, assessment requirements proposed to select assessment methods, the introduction of evaluation methods. Identification of assessment criteria is based on job performance of the authority, therefore, assessment criteria have a certain stability, in order to ensure that the authority of assessment criteria. Because of time, technological advances, knowledge innovation, the need for staff performance evaluation, propose new standards and requirements. Company based on the actual situation of their own. Customer-oriented philosophy as the guiding ideology, through the external customer and internal customer needs survey, the establishment of a performance evaluation program for all job responsibilities and work in process, development of appraisal standards. Segmentation of the implementation of assessment criteria, to improve employee performance and performance indicators to achieve, and laid a solid foundation and good.In order to protect customer-oriented performance appraisal system implemented. Reuse Zhongcheng who focus on people, pay attention to people's quality of training and improvement. Through internal staff performance training, employee career advancement development, performance pay and Conformity staff continuous learning, skills and management levels, thereby raising occupational level; improve the treatment of employees and increase job opportunities, and fully mobilize the enthusiasm of the staff; to help employees identify goals, and tap the potential of employees, constantly promoted the same time, to grow and progress. Meanwhile, the company selected to develop talents lays the foundation. The implementation of customer-oriented network is to rely on the company's overall cooperation, we need different positions, different departments, different people work together, the implementation process, must be coordinated, communication-related work issues. Improve and perfect the evaluation system, the effective performance appraisal system station implementation, application. Adopt the guiding concept, the better for a customer service, the realization of sustainable development.