| In era of knowledge-driven economy, knowledge has already become a kind of new factor of production and capital shape, and have higher productivity and creativity than the other factors of production, it is the decisive factor of the economic growth, therefore it becomes enterprises and strengthens the most important strategic resource of key competitiveness more and more. Information management is bearing the important mission of building enterprise's key competitiveness, becoming center of the contemporary enterprise's management day by day.Liaoning Co., Ltd. of group of China Mobile is Co., Ltd. wholly-owned subsidiary of China Mobile, responsible for"China mobile communication"in Liaoning's network construction maintenance and account executive. CM Company Network Management Center undertakes the entire province core network, the wireless net, the data network, the transmission network, the net pipe network, is supporting the net and the entire province network information security centralism monitoring, the centralism maintenance, the centralized management work, is the entire province technical management and the support center.At the same time, telecommunication profession interior competition also unceasing aggravating. China mobile communication is"does the enterprise strategy localization the world first-class enterprise", realizes the new spanning diligently. Implementation"new spanning strategy"the main way is: Makes the remarkable operation system, the construction remarkable organization, the cultivation remarkable talented person. Among them, on the one hand in the remarkable operation system very important is the most superior network quality, this also is China mobile communication realize"sthe new spanning"the strategy to the network management main task request. CM Company Network Management Center introduction knowledge management, its main purpose is through the establishment advantageous innovation management system and the IT platform, realizes the unceasing technological innovation and surmounting, finally establishes the enterprise the innovation culture. For example, the CRM system application, cannot only pause in the service flow and in the organization construction change. The final goal is the establishment"take the guest as reveres"the marketing idea and the personalized marketing method. To transforms the time the telecommunication enterprise, this kind of innovation culture establishment especially is essential.The network management center knowledge management starts from 2004 to implement, the first period carries on is by"seeks knowledge to move the human"the primarily network management technology documents inquiry project construction. China mobile communication's network management technology personnel may act according to own demand, inquires the technical data in the system which oneself needs. Just established in the network management center knowledge management system management system, the system construction occupied the knowledge management dominant position, but the daily supervisory work promptly has not followed up, to create some people to construct nobody management the situation. But cannot design the knowledge management promptly the method as well as the establishment safeguard knowledge exchange and the sharing system, the central interior take knowledge sharing as the core enterprise culture by no means along with the system construction the nature formation.In order to solve the above problem which in the knowledge management application appears, we attempt the application and implement based on the knowledge expert pattern knowledge management project design. Establishes the expert team the main function is the research and the design knowledge management method as well as the establishment safeguard knowledge exchange and the sharing system, and in CM Company Network Management Center interior establishment take knowledge sharing as core enterprise culture.The domestic and foreign very many well-known companies in the development knowledge management activity, all extremely take oneself knowledge expert's raise and the drive, transforms effectively the knowledge expert cerebrum in recessive knowledge the dominant knowledge which uses in common for the enterprise staffs, has promoted enterprise's competitive power.CM Company Network Management Center knowledge expert pattern knowledge management project design overall mentality for by knowledge expert group (i.e. organization stratification plane) the construction impels the knowledge management. The network management center based on the knowledge expert pattern knowledge management plan first through the knowledge management system management system construction and the movement, attracts disperses in each specialized staff individual knowledge accumulation; Forms the knowledge expert's team through the hypothesized team's be established technical support system expert group.The network management center reforms traditional gradually the straight line job according ability organizational structure, causes the organizational structure more and more to tend to the flattening. In view of the knowledge management, in the break center various departments boundary, establishes the cross specialized hypothesized expert to organize - the technical support system expert group, causes the intermediate level and high-level, the basic unit relation is more direct and quickly, speeds up the information the dissemination and the exchange.The technical support system is CM Company Network Management Center basis network maintenance work characteristic, for drove each specialized knowledge expert transforms the recessive knowledge the dominant knowledge which needs for the organization, innovatively the being established hypothesized expert team organizes. This system is for the purpose of raising outstanding person's technology support troop, depends on the flow and the IT method, primarily develops centralized, the fine refinement knowledge management and the technical support by the preventive maintenance and hard problem processing, raises own question processing level, the maximum limit excavation attendant's potential, the promotion attendant overall level, forms the network maintenance core competitive power. The technology supports the expert component member to select the production through each kind, has represented China mobile communication network skill highest maintenance level.The knowledge manages itself is not a production process, carries on the weight to its construction achievement is an item has the challenging duty very much. We use"the knowledge to manage own construction"and"the knowledge management two kind of weight data to carry on the appraisal to the work function"based on the expert pattern knowledge management construction effect.After the knowledge expert troop establishes, team's stability is guaranteed knowledge management develops with steady steps important guarantee. The network management center founds the knowledge management drive mechanism according to the knowledge expert's characteristic from invisible and the visible two aspects, develops, the use and the development knowledge staff's creativity and the potential effectively, the realization enterprise and staff's common continually development, the building study enterprise culture. Knowledge management drives mechanism including knowledge accumulation drive mechanism, knowledge operation drive mechanism, knowledge achievements mechanism and knowledge rewards and punishment mechanism. In order to avoid promoting the route to simplify, the network management centre is according to the demand characteristic of the knowledge professional, having taken"H"type to promote the way, i.e. executive position series and professional technique position series run side by side in step. Have guaranteed the salary treatment of the knowledge professional and promoted the question effectively in implementation of"H"system, have stabilized expert's team. Training the new knowledge professional to substantiate expert's team constantly through the corporate culture of"knowledge sharing", guarantee network management centre development of information management, make enterprises obtain and strengthen and compete for the advantage continuously.Through the implementation"the knowledge expert"the pattern, CM Company Network Management Center knowledge management effect obvious promotion, innovated positively, the share knowledge already becomes common practice in the network management center. Through based on the knowledge expert pattern knowledge management plan implementation, the network management center maintenance efficiency and the benefit enhances largely. |
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