Study Of Customer Manager Competency Model In Dongli Branch Of China Telecom Of Tianjin

Based on the background of Dongli Branch of China Telecom of Tianjin, and by using knowledge and technologies of HR and data analysis synthetically, this research finally built a customer manager competency model in Dongli Branch of China Telecom of Tianjin. This research used the methods of qualitative research and quantitative research, collected data from questionnaire surveys and interviewing, analyzed through Texts Analysis and statistics methods. Final result including five Competence Groups, twelve Competences, and they are: self-awareness (Role Position); character traits (Responsibility, Openness, Self-control); interpersonal relationship (Relationship, Communication, Teamwork), general ability (Service Consciousness, Strain Capacity, Information management, Time management); professional ability (operation knowledge). The result of this research is strong in practicability, and can give help in building training system in Dongli Branch of China Telecom of Tianjin.