Study On Services Quality Control System Of Logistics Enterprise

At present, with the rapid development of China's national economy and the continuous improvement of logistics theory, China's logistics enterprises to enter new phase of vigorous development. However, there have a lot of the questions should not be overlooked, a large number of logistics companies to ignore the quality of services, lack of core competence, to carry out low-price competition. After enter WTO, foreign investments enter into the logistics business to our country and bringing great impact on the logistics business logistics enterprises. How to design and provide a low-cost, good quality logistics services so that logistics enterprises to obtain long-term competitive advantage, become the focus of domestic logistics enterprises.Quality control is a key aspect, logistics enterprises has wide range of services, the complexity of process. Such features increase the difficulty of quality control of logistics enterprises. In the process of the quality control effective quality control system has a great influence on service quality and competitiveness of enterprises.In this paper, drawing on the management of quality control of domestic and foreign research results, such as the total quality management, quality theory Taguchi, ISO9000 quality system, combined with the modern business management methods and analysis the logistics factors which affecting the quality. Build a logistics service quality control framework relying on logistics service quality objectives, including: program design and delivery of quality control, support for process control and the results of quality control evaluation.Program design and delivery of process control is divided into the program design which is in order to "meet expectations" and the delivery of process control which provide the entire logistics process "in line with the norms of" consistency in the quality control process. The program design Control based on the four-phase QFD quality control program design model of logistics solutions in the design stage will be transformed into customer needs to provide technical services for the logistics of a utility; consistency for the process control, using the traditional process consistency control methods. Support process control support for the process of program design and delivery process. Support for process control by the process from the organizational structure, management responsibilities and human resources to control the three aspects. The results of evaluation of quality control from the logistics business and the customer point of view.