Study On Tour-guide Training From Viewpoints Of E.Q.

Content:Tour-guides, who provide the most basic services for tourists, take an important role in tourism activities and business. In order to make tour-guides give full play to their professional skills, improve tourists'satisfactory, create a better economic and social benefits, we are supposed to train the tour-guides scientifically and effectively. Despite of various guide training, it's still hard to meet the needs of the society and the self-development of tour-guides.We can say that tour-guides, the cultural messengers between home and abroad associations, their work has so many features as connection, changing, mental and physical combination with intense and complexity. What's more, the features of the role for tour-guides and the standards on service quality, thus tour-guides must have rich emotion and emotional adjustment, communication and quick reflection. Those demands are almost the same as E.Q. Therefore, the essay expounds the importance of emotional quotient for tour-guides.There are four parts in the essay. The first part is introduction. It accounts for the background and research significance of the essay and summarizes the study results of the tour-guide training and E.Q. education which were expounded by the predecessors. The second part: theoretical foundation, briefly introduces the basic theory, significance,theoretical basis for training on E.Q. Next part is concerning the evaluation of E.Q. factors. It is with regard to the living examples, working features, role function, standards of service quality of tour-guides, it status the needed E.Q. ability for tour-guides. In the end comes the fourth part, which, in view of tour-guides training study on E.Q., firstly sums up the current situation of tour-guides training, and its consciousness, need analysis, contents, methods and teachers. Based on E.Q, sub-stance of tour-guide training, its curriculum development, approaches, teachers and system security are explored in the last part...