An Analysis On D Company After-Sale Service Spare Parts Logistics Model

Along with the economy globalization and acute market competitions, after-sale service, enterprises' key business focus, has become the main way towards customer satisfaction and business development. Good after-sale service operation depends on efficient spare part logistics. Highly efficient spare part supply chain enables the successful completion of after-sale service operation. And the fulfillment of after-sale service results in the increase of customer loyalty and repeat purchase possibility. With the deployment of integrative forecast and planning, optimized network, efficient spare part supply chain improve service response rate while keeping the operation at a low cost level.With the objective of improving spare part logistic efficiency, this dissertation lucubrates on issues of D company's existing Third Party Logistics (3PL) model spare part logistics and it's deploying Forth Party Logistics (4PL) model spare part logistics. In Chapter 1, we introduce the key concepts of spare part logistics, 3PL and 4PL, highlighting the significance of efficient spare part logistics. In Chapter 2, we present D company existing service operation and its 3PL model spare parts logistics. We also focus on issues analysis of existing spare part logistics and the potential solutions. In Chapter 3, we first emphasize the necessity of the deployment of 4PL by comparing 4PL model with 3PL model. Then we introduce D company's deploying 4PL model in details, put forward a system of logistics service evaluation and have an in-depth discussion. After that we have our attention on D company's 4PL deployment risk management, including risk analysis and risk response measure. In last Chapter 4, we make summary of the research of this dissertation and present the deficiencies and the direction for further research.