Study On Customer Satisfaction Measurement Of The Communications

With the gradual prevalence of customer satisfaction measurement, the problem, how to combine the customer satisfaction theory with communications corporation customer satisfaction measurement to form a whole theory to guide firms to continually find out the problems and the disadvantage and to upgrade the market competitive ability of the communications firm becomes the urgent task now.The theoretic mode of communications corporation customer satisfaction, the measurement system of customer satisfaction and the error controlling of measurement will be explored in this paper thoroughly.Based on the data of CSI from the CNC, the feasibility of the model and its arithmetic will be researched in this paper to form typical cases of CSI, in order to provide you with the theoretic supporting on the popularization of the model, and help you accumulate experiences for using the mode in a large scope in the future.