East Wind Savings Bank Queuing Phenomenon Analytical Study

The party's 17 largest explicitly put forward the building of a harmonious society, and establish a new situation of stability and unity. For the past two years, triggered by the various banks queuing "disharmony" phenomenon, the Government and the financial institutions concerned about the management of the development of the situation closely, "CBRC" urgent request to the banking sector to improve the quality of services good service environment constructed a good social image, and create a harmonious social atmosphere. Therefore, the papers in the queue to solve the banks have important practical significance.This article prime work is as follows:1st, close to theoretical and practical integration of the basic principles of research, in nearly a year's time, visited a number of banks, through on-site survey and keep track of the latter part of the way, have a lot of first-hand information, and through the queue on the basis of theoretical models, identify their respective banks within the external customers as a key concern on the indicators. On this basis, by the various measures have been taken to quantify, one by one into the model of computing, so we can know that the solution has been reached does not achieve the desired results Conclusion.2nd, using theoretical foundation and practical case for a combination of savings Dongfeng by the internal environment and external environment were analyzed, Then obtains the initiation lining up question the essential reason. In view of the above reason, has discussed the solution question related countermeasure, That customer demand should be carried out by the customer base,highlights take "meets the internal and external customer need" as the goal guidance. And on this basis, the existing organizational structure of a joint reconstruction, Should focus on marketing department, risk control departments and" science and technology department "and the strategic position, Supported by the internal pay system, employees of the incentive mechanism and improving the optimization of business processes outside the government to improve the legal system, build an effective communication platform, to the masses should strengthen their "sense of introspection" and a series of The application of the measures, can effectively solve the queuing problem.Research papers for the bank which are in a stage of transformation on how to resolve the problem of queuing, how rational and efficient use of limited resources to meet the market's demand , as well as government and the masses how to calm and objective view the "Queuing phenomenon "have certain references.