Research On The Service Competitiveness And Customer Queuing Optimization Management

With the rapid development of technology economy in the new period, the service competitiveness has become the core competitiveness of enterprises, is to measure the comprehensive strength of an enterprise or organization, one of the standard reflects an organization’s management level,service idea, the enterprise image, etc.Enterprise service is a kind of competition is different from the technical competition, product competition in the new form of market competition, it is the enterprise to meet customer needs, improve customer satisfaction of products for market competition.Service is the magic weapon of the successful enterprise competitiveness, is the enterprise in the strategic choice of the new century.The trend of the development of service economy can prompt the competition between the enterprises began to gradually mainly between service competitiveness.The waiting queue problem in customer service system, enhance the competitiveness of the enterprise service needs are still facing an important issue.Practice has proved that queuing problem is that occurs in many service system is not appreciation event, and that there are still waiting for the cost.Existing enterprise or the organization’s managers must clearly realize the importance of queuing problem, need to weigh the operating practice provide a certain level the cost of service capacity and that the potential cost of customers waiting for service, and using queuing theory service system analysis and optimization design of the organization.Based on the current development trend of service economy and enterprise service competition under the perspective of strategic importance, this article sele cts the typical window service as the core of Hunan Province X medical check-up center as the research object, collect suitable for main queue model M/M/n i nstance data, establish the corresponding waiting model and calculating the target parameters of system performance evaluation, and use of operations research in the process of the queuing theory is consistent with the corresponding empirical analysis, finally realizes the unit economic optimization of customer service syste m.Through the application of the research idea and analysis method of queuing t heory to the reality of operation management for the optimal design of queuing system, thus to promote the competitiveness of the organization’s services, saving the cost of organization management.In this paper, the research methods can be used in shopping malls, hospitals, Banks charge system of dynamic management, etc.Research vision is in the hope of many service sectors managers or decision makers application waiting for queue model to improve the operational efficiency of customer service system to provide the reference and reference.