Research On Development Of SDMCC Telecom Operations Support System

To increase the enterprise in value, supported platform must be established in the communication company to meet the need of network in high speed. Although the layout, construction and conformity of information-based system are attracted greatly by the telecom operators, they paid more attention on business supported system than operation supported system. According to the end-to-end operation management, the back-ground operation supported system should run perfectly to guarantee the closed loop and high effect of service process. So the research of operation supported system is very important to improve the service quality.This article specialize the actuality of telecom operators in China. They put large fund in information-based system among which the operation system is the biggest part. It summarizes the related theories of enterprises' performance evaluation systematically. Followed the importance, main function and content, the theory and trend of operation system are introduced. Then the author gives the total description of network supported system of Shandong mobile communication company including the layout, construction and evaluation of appliance. Based on the evaluation, the article summarizes the successful experience and shortages of the operation system. In the end, some advices in supporting custom, culture system and performance evaluation are put forward. This article extracts the experience of SDMCC and formed a construct in whole. The manpower, equipment and process are synchronized incarnating the exactitude management. This article bring the working flow to bear by conformation the operate process and slender the working role. It turns from exception to duty task, turns from sketchy to exactitude, turns from function management to process management.