ZHJY Corporation Based On Enterprise Core Competitive Power Post-sale Service System Design

The enterprise obtains the core competitive power, must realize the core value which the customer regards as important. Based on the enterprise core competitive power post-sale service system construction is important content of ZHJY Corporation under present market economy competition condition take"the post-sale service as the core"management thought; is the cerebrum and the heart of ZHJY Corporation implements the customer relations management strategy. This management method may use to enhance the user degree of satisfaction, the increase company and the user interacts good, simultaneously also is the company enhances the competitive power the most important link.This article utilizes the knowledge which studies, uses literature methods retrieval law, investigation and study law, case law, interview law, cause and effect analytic method, logical analytic method, induction and deductive method. Elaborated take the post-sale service as the core competitive power management thought and the importance, and has carried on the contrast analysis to the domestic and foreign post-sale service management theory, Simultaneously penetrated analyzes ZHJY Corporation to implement by the post-sale service takes the core competitive power actual service demand, Emphatically proposed from the system construction and the system function aspect ZHJY Corporation implements by the post-sale service takes the core competitive power management the system design mentality, Elaborated it obtains the success the key aspect, And to implements by the post-sale service took in the core competitive power customer relations management implementation process the goal plan, how the service flow reorganization and did improve strategies and so on grade of service to carry on the beneficial exploration..