| The new sharp quality testing company was the partial examinations project has achieved the international advanced domestic leading level, one of national city level synthesis strength stronger examination organizations. Manages the scale along with the new sharp quality testing company the unceasing expansion, the company gradually establishes subordinate's many examinations base after the joint capital and the cooperation, the examination base distributes in each place.Chinese economy even more globalization, the competition degree enlarges, the product renewal speed speeds up, its customer reduces as far as possible to the product performance test cycle request, moreover, the customer regarding the product performance test report, the request is reasonably, has the plan, and punctually obtains. But, the new sharp quality testing company original service flow exists too strives for steadily, service flow tedious, information transmission method backward, the information feedback blocks, reaction rate slow and so on question, down to often has the product quality examination report not to be able punctually to complete according to the plan, but also has a part of customer because too is long regarding the new sharp quality testing company's examination cycle, thus gave up and the new sharp quality testing company's cooperation. This kind of event caused the new sharp quality testing company to suffer a bigger economy and the prestige loss.Reduces the examination cycle and punctually completes the product quality examination report according to the plan, is the question which the new sharp quality testing company should urgently solve, the present paper author in the Foshan new sharp quality testing company works many years, has worked in many posts, is extremely familiar to the corporate business flow, the author also can have the opportunity to participate in this company in this work. Uses many year specialized experience as well as project master the curriculum knowledge provides the beneficial flow optimization plan for them, and the process which optimizes to the service flow and finally makes the analysis and the appraisal.This article applies the BPR theory, carries on the transformation to the new sharp quality testing company's present examination business agency service flow. Through analysis former flow, improvement former flow insufficiency. In order to in the speed, the quality, the service, the cost and so on in current weight enterprise achievement these important criteria makes the remarkable progress. Core optimizes which as the flow systematization, has introduced the advanced IT management servosystem, makes the flow to optimize the important rapid reaction and the assistance analysis can realize. Displays IT the true might to cause the original flow to change good, moreover helps the enterprise by it to break陈规, creates the new method of work. Hasused the systematized transformation existing flow method after thereearch analysis. By the overall situation thought, revolves customer's wish, the development reconstruction, from the whole confirmed the enterprise the service flow, pursues the overall situation superiorly, but is not individual is most superior. Isinsufficient through the analysis former flow, and makes the improvement the plan, and carries on the appraisal to the optimized effect.This article examined the business agency original two main flows inview of the new sharp quality testing company the present situation separately to carry on the analysis, used the transformation existing flow the method, and carried on the optimized adjustment in view of the original flow existence deficiency, after rehas had the new optimized flow, caused in the original flow the service flow tedious information transmission method backward, the flow request was unreasonable, not the explicit standby period too were many and so on the question can solve, simultaneously, in the transformation process at the right moment has applied the newest IT technology, the effectiveness for a period of time which the examination business agency managed and the systematic characteristic can strengthen, Had to flow optimization work carrying on.After the flow optimization implementation, we through to the department working efficiency, the grade of service data analysis, may quite obvious see examination business agency work improvement effect,after improvement examination business agency in manpower compared to before simplifies in the situation, even more arrives to the company various departments' strut, the examination handling of traffic efficiency is higher, simultaneously the management level may conveniently understand the examination service the progress and completes the situation, the forecast customer resources supportability. Moreover, can for optimize to the next step of examination service flow -- completes and at the appointed time the warning system promotion by a set time prepares for.Through this service flow optimization, caused the new sharp quality testing company the examination business agency service strut ability and the company operates the efficiency to be able to promote, to reduce the new sharp quality testing company operation cost, thus has promoted the new sharp quality testing ceramics group limited company's market competition ability. Actual process optimizes which through this service flow, made me to optimize the vital role regarding the service flow which operated regarding the improvement company plays to have a more profound understanding.Present paper content including as follows: First chapter,introduction including selected topic background and significance, research essential target and content, research main method; Second chapter, the company examines the service flow present situation analysis including the company basic service and the organization situation, the company examines the service flow present situation, the present examination service flow analysis,; Third chapter, the service flow makes again basic principle and essential method, optimized method choice, new sharp quality testing corporate business flow optimization plan design; Fourth around chapter, the flow optimization plan implementation effect analysis optimizes including the service flow the effect analysis and the forecast; Fifth chapteris the full text summary. |
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