The Research On The Issue Of The Owners' Complaining About Housing Property Management

With the rapid development of the real estate in China, it is very necessary to strengthen property management during the society development. Because the quality in service and managing level of the housing property management have direct relationship with the public's quality in life and living standard, the service level provided for the customers by the property managing company becomes the key issue that people care for.Property management has more than 200 years in foreign developed countries and areas, while in our country it is a newly developing industry—only more than 20 years. Housing property management is an important part of property management and people attach more and more importance to it in the world. The housing property management develops rapidly in our country, but its conflicts and problems are very striking, the main one is the owners' complaining of its service. As the survey shows, there are up to more than 80% of the owners (very) dissatisfied with the service, so the property management firms m(?)st launch a rese(?)r(?)h for the owners' comnlainning to improve service quality and increase their satisfactory degree.This essay analyzes the general reasons and further reasons for the owners' complaining, explains their complaining behavior and the consequences of it and put forward a solution to the complaining in such aspects as company, owners and government and prove it by analyzing real instances. Through studying and further understanding customers' demand for the property managing service and exploring their complaining behavior and the reasons for it, the author points out the disadvantages in the property managing service and find out a solution to their complaining to improve the company's service level and to promote the people's quality in life and living level.