Discussion And Practice Of Guangzhou Metro Operation Management

With the development of city Metro, The metro transportation become an emerging indursty gradually because of its bright characteristic and development scale. For metro indurstry's health development and metro operation needed, we have to conducts the research to the metro operation management, so that we can improve the service quality, the safety control and the equipment maintenance.This article conducts the research in the service quality, the safety control and the equipment maintenance through the analysis of the domestic and foreign subways operation management summary and the discussion of Guangzhou subway operation management.Firstly analyze the importance of the metro operation quality of service from the operation management angle;through the optimization of the operation service management, and the discussion of improvement and the enhancement of service quality, we propose the countermeasure and the measure of establishing service standard, improving grade of service, promoting the level of operation service. In establishing the quality control system, through introducing scientific management idea and utilizing modern management method, we can strengthen grade of service management and the Total Quality Management. In utilization of"CSI" to enhance the operation grade of service aspect, through evaluating the test result of"CSI", discovers the sufficiency of subway operation grade of service management, then reorganize it, thus promotes the passenger's satisfaction, achieved the operation management and the business management level, so that enables the metro operation to continue to improve the grade of service.Secondly we ponder the present Guangzhou metro operation safety control and the pressure and the deficiency. we start from the metro safety control pattern, study the metro operation safety control system principle and the basic understanding, discusses the Guangzhou metro operation safety control approach, explore metro operation security and reliable method, Constructs the subway operation security and the reliability project frame as well as the management organizational structure and information flow frame, Establishes the Guangzhou metro operation safety control system, provide the reference of city track transportation construction and the operation management.Finally we analyze the present situation and the existence question of Guangzhou metro operation equipment maintenance, Discussion equipment service maintenance pattern, introduce metro operation equipment managing idea, Elaborates the basic principle of city subway operation managing maintenance pattern, find out the right pattern of subway operation equipment maintenance, divide the right pattern into Independent maintenance, Union maintenance, outsourcing maintenance etc. Through elaborating implementation step of the market strategy, Use feasibility analysis of the socialization, the marketing way to carrie on the metro operation equipment and the facility maintenance management pattern, push the socialization, the marketing way to carrie on the metro operation equipment and the facility maintenance management pattern, propose the market strategy's safeguard system.