Study On The Policy Of City Water Supply Service In Anshan

Rapid development of service is the need of times of production and improving of the service theory, is the power of society development. Service is the core of competition with modern enterprises. Service enterprises keep and raise competition through providing first-rate service and innovate to train customer honesty. Investigated service operation with open and systematic view point, it is emphasized that process equal to product in the service management. Managerial personnel regard marketing & operation & personality action as the core of effective management to create famous brand and enterprises of service.It is investigated about social benefit & characteristic & innovate barrier of water supply service with modern service theory and develop trend in this paper, inquiring into the application of CRM theory .It is presented that how to adjust demand and supply of service for broadening service ability and cut down service cost according to a objective analysis on basic water yield demand, expand and prove the scheme and specific measure of improving water quality which is analysed. The diversity service strategy is taken to broaden market through the analysis of environmental competition ability about Anshan supply water enterprise. Service Complaint & reading meter & collecting fees & repair are systematic studied according to the material from customer service center. Integrating with CRM theory and mathematics statistics of complaint, the service quality of reading meter &collecting fees is raised with lifting enterprises culture and strengthening the staff's training & appraising & recruiting & empowering, which ability is broadened with internet. The contradiction of the demand and supply of repair service is settled with water meter moving outside, the quality of repair service is raised with making specialized personnel and the unity of property right. Researched the phenomenon of waiting for paying water fees, the service vacuum district is defined with graphic method, then the charge station is fixed with right angle distance single location central figure way for adding service radius. The city water supply service must be raised through above policy in Anshan.