Research On Logistics Customer Service Performance Evaluation

Excellent logistics customer service is the goal which most logistics enterprises pursue to be at, and to evaluate its performance reasonably can discover the flaw and the lack of enterprises' customer service, indicate the direction of development for enterprises' customer service, urge the enterprises to establish scientific customer service strategies and set up good customer service idea.On the basis of studying the situation and the main problem of current logistics customer service performance evaluation, combining logistics customer service features and research results of current logistics customer service performance evaluation, first this thesis puts forward logistics customer service performance evaluation method framework and then studies comparatively and reviews evaluation methods involved in logistics customer service performance evaluation. Second this thesis analyzes the factors affecting logistics customer service performance evaluation and sets up the principles and standards for creating logistics performance evaluation index, and constructs a general logistics customer service performance evaluation indicator system. Finally, it further studies the application method of logistics customer service performance indicator system for providing a model of logistics enterprise customer service performance evaluation.