| Based on literature review of job satisfaction and the special features of hotel industry and its employees, this paper analyzes and defines the unique influencing factors and evaluating elements in hotel industry. Through the job satisfaction survey among more than 3000 employees in Kaiyuan hotel group, the paper tries to illustrate key factors and evaluating indexes that influencing job satisfaction of those employees in hotel industry. Judging from the statistical analysis, issues concerning with job satisfaction of employees have been discussed and relevant suggestion are proposed for review.The paper is divided into six parts. The first part is the introduction part in which background knowledge, purpose and significance of the study together with the general frame of the paper have been discussed. In the second part, literature review mainly about definitions, theories, influencing factors and evaluating indexes have been illustrated here. The third part is mainly concerned with job satisfaction in hotel industry. This part discusses the present research on job satisfaction in hotel industry, analyzes the relationship between employee job satisfaction and hotel competence. Influencing factors and evaluating elements focusing on hotel industry are discussed in this part. The fourth part mainly talks about the methodology of the study, namely, the subjects, the methodology, the questionnaire, the hypothesis and so on. The fifth part is empirical analysis. Factor analysis, frequency analysis, means analysis and one way ANOVA analysis are adopted to illustrate the job satisfaction issue in hotel industry. The sixth part is the conclusion part. Relevant suggestions on how to improve job satisfaction of hotel employees and how to scientifically conduct job satisfaction survey are discussed in this part. |
