Chifeng Power Supply Co. Customers Project Business Procedure Reengineering

Business Procedure Reengineering (BPR) has been very propular arround the globe since it was developed in USA in 1990s. As the market competition becomes tough, BPR has been an important treasure from which the competitive advantages of many famous companies are sustained, the organizational performances are improved, and the business strategies are well executed.An literature review has been conducted in the field of BPR, and the lessons of the application of BPR are summarized. On the basis of the analysis of the status of customers project management in Chifeng Power Supply Co., the blueprint of procedure structure of the customers project is described. Further, the concept of social service procedure is introduced. Under the guidance of improving the service for the customers, shortening the time of power supply, reducing the cost, and increasing the efficiency, the service procedures of the power supply department, the electric power engineering company, the tender management office, the design centre, the construction company, and the suppliers of materials and equipments have been reengineered. And the measures to ensure the implementation of BPR are proposed.The application of BPR updated the procedure structure for Chifeng power supply Co., and made an important contribution to the problem-solving and the improvement of the performance and competitive advantage. In addition, as a power supply company, the application of BPR in Chifeng power supply Co. offers an example of the reform in the power supply industry...