Property Management System Based On Call Center

In recent years the real estate development, also brought along rapid development of community property services, owners in the choice of housing, more consideration to the realty service, and pursue more careful and thoughtful, timely and complete the realty service, and for property management for providing a high quality of the property services industry for competition is crucial.To meet the development of real estate property management information and software has become widespread use of property company. but still do not realize that the customer and call center ( call center ) the importance of a property company, though the customer service telephone, but only confined to telephone hotlines and no more use or service thereof. Construction of a call center, can the residents with repairs or fees paid from, an emergency rescue, the need for customer complaints to provide a uniform, standard, humanized platform, and for property with the community to establish a taste of this will greatly improve the community property of efficiency and quality of service, improve people's satisfaction. it also promoted the company's corporate image and the core competitiveness.This system is from the system features and trends point of departure and management information systems technologies, based on design a call center of the applicable range of property management information system software. the system and in strengthening of internal management, improve the quality and efficiency of service, standards and business processes can play an important role.At present, property management system and call centen system as two entirely separate system in use, The focus of this paper work to achieve the established based on a call center of property management system and realized two software, to the integration from the business and property management system is to be one in charge to use the same data source for the principles of business processes to tease and interface design, implementation of the code to the realty service system for principal of the integrated call centre.This article first introduced the background and information industry, has the property management software and call center of the software function and the relevant requirements, design and emphasis on how to put two of the business and functions of the integrated programmes. in particular to the service, customer complaints and occasional services, security incidents management customer service management of the business, and made detailed design and instructions. And customer service management and call center of the function of a call center system, but retain the necessary for the storage and for navigation and other services are stored outside the functions and other functions of the realty service system to business. In a call center set up with the system of data table structures with data and connect to the server for a read-write data to data unification. at last the implementation of part, showed the client and the houses and other basic information, and the management and customer service management function interface.This system has the stability, economy, scalability, and in accordance with current information to the development of the company needs a highly推广性and practicality. the enterprises to the system of the application can keep the property management and service quality have been substantially promotion, and can be compressed in the middle tier, the maximum reduce the operating costs. CorporateSoftware part based on java language and the oracle database, including the various functional modules of data, there is a comprehensive inquiry, the report, statistics, the user permissions management functions.