Design And Implementation Of The Automatic Telecommunication Service Supporting System

Along with the deep reform of the whole nation, the establishment of the modern enterprise system, and the gradually formation of the market competitive mechanism, the traditional service method and management principles of the telecommunication enterprise are changing profoundly. The key for the enterprise to win in competition is to improve the service and cut down the cost in order to acquire the maximum profit. The proposition of the project "the automatic telecommunication service supporting system" is aimed at, firstly, during the transformation of management mode to "customer" and "market", thoroughly realizing the interlink of the telecommunication inner supporting system. Secondly, it can effectively compress the time limit of handling a service. At last, it can also immediately carry out many kinds of telecommunication secretary services through the effective connection of the Customer Service System and "the automatic telecommunication service supporting system" according to the market demand, so that it can really represent the principle of modern customer service and the approach of modern reduction of management cost through the whole service process of pre-sale mid-sale and after-sale."The automatic telecommunication service supporting system" is a computer management system whose main function is to turn the service-supporting system's input data into switch data automatically in certain time. The new system is established by making full use of the present system's functions. It centers the local area network and relies on the switch network management system. The new system is independent of both local area network management system and the service supporting systems. So that it can thoroughly realize the transformation of the control center of service action to sales section and service department. At first this paper introduces the way to realize "The automatic telecommunication service supporting system". Then it describes the design of the project and realizing method. In addition, the paper contains the analyses and realization of some technical emphases and difficulties of the project in details.