A Network Management System That Are Suitable For Campus Network Environment

With the digital campus matures, more and more colleges and universities adjust their ITstrategic planning. These colleges and universities promote and deploy the digital campusproject of their own. However, the traditional IT management can't meet the requirements ofuniversities' Digital Campus. Universities' IT Support Management is facing new challenges.The theory of IT service management becomes the best optimization and adjustment of theDigital Campus.This paper proposes the theory of IT Service Management and the guideline which baseon the ML, The paper sets the system digital campus management system of IT servicemanagement which adapts to the development of the institutions of higher learning, and givethe detail of the service desk, incidents management, problem management, changemanagement and configuration management service flow.This paper introduces the definition, scope and core concepts of IT service management,provides the content and function of Digital Campus, points out the problems of IT servicemanagement in the most of colleges and universities. The paper is focusing on the designing ofthe five major IT service management service flows which bases the characteristics of the ITservice management, guides by the ITIL framework. The paper provides an overview thedefinition and functions of five major IT service processes, gives the detail of designing anddescription. The paper provides the planning of the characteristics about the system of ITmanagement, designs the IT operation and management project of a medium-sized collegewith the integrating the five main service flows of IT operation and management. The papercompares the principal qualities of IT service which is the carrying project out to the qualitieswhich isn't carrying project out, confirms the effect of the project which is carrying out.Finally, the paper provides the analysis which is about the effect of the project.