| Today's society has already been a high-speed development of science and technology community. Telecommunications industry which play an important role have been gradually expanded to the whole of our life. This time the old-fashioned telephone call center, the simple question of telephone records, as early as the current telecommunications industry can not meet the diversified demands of expansion (such as ringtones, weather forecasts, Morning-Call, etc.). As the mobile phone users now do not understand or do not take the initiative to understand that they can have the more service, the simple passive services just only can missed a lot of orders. Now, China Mobile subsidiary of the company's call centers is on the growing demand. Here we have an active Call Centre System Design, that is, the CMMC Outbound Calls System. Only by using such means of proactive customer service area to recommend the telecom industry's diversification of products to people to make the customer get understood the product; to make people care about telecommunications products who do not pay attention to telecommunications products. Then the telecommunications industry, diversified product and social realities of mobile phone users will be closely linked and complementary.After the CMMC Outbound Calls System was carried out for several months of the design, development, testing, finally the data is on the real test. The system can handle server division, as well as various mobile projects; process of the project is clear and easy to use customer service operation; C / S, the two tiers for a relatively fixed customer service could ensure that mobile phone customers Information security and ensure greater reliability of the service orders.In the CMMC Outbound Calls System; we use the Visual Basic 6.0 and SQL2000 (Structured Query Language) two tools. For VB6.0, this tool has been developed over the years, and loved by everyone, after all these years of all kinds of controls (as references and components), now they are perfect. Its controls will do good to improve efficiency. In the software development, the most important and most common is the"ADO"(ActiveX Data Objects). It provides an object-oriented application that target. Easy to use SQL database statement calling on all kinds of data. The main targets of these applications: 1.Connection object is for managing database to connection. Connection object used to establish a connection with the database through the connection from the application to access the data source, such as the preservation pointer type, connection string, query timeout, and connection time-out default database to connect this kind of information. 2. Command object defines the data source for the implementation of the order, with the implementation of the stored procedure parameters. SQL query or query the database using the Command object and return to the record of the Recordset object. Connection establishment, to issue orders for the operation of the data source. Under normal circumstances, Command object in the database can add, delete or update data in the table or query data. Command object in the query definition of parameters or the implementation of an output parameter Storage process is very useful. 3. Record set object to the database on behalf of the table. Recordset object in the application with the main interface between SQL2000. It can be said that the entire procedure in the process of running continuously through which a large number of data transmission. Despite the Connection object to simplify the connection and database query, but there are still many deficiencies in Connection object, that is, information retrieval and display of database Connection object can not be used to create the script, we must know the exact data to make changes in order to use query To achieve change. ADO provides a Recordset object used to query the database and change data. Recordset object query can be based on conditions; retrieval and display a set of data records, and can scan one by one. According to the Recordset object category of property, you can scroll and update records. Database can guide a group of records to locate a particular item. Guide can also be used in search and inspection records, and then records them on the basis of the implementation of the operation. In addition, Recordset object and some properties can be used to precisely control the pointer, to improve and update the results of the inspection. It can be said that everything from the database software to the call will be to pass the Recordset object that can be achieved.After the software running the main interface is divided into staff and administrators interface (password required high-level authority). Staff is the main interface, including telephone sales business process customer orders and registration interface; administration, including the main interface to view statements and telephone recording. As the telecommunications industry around is a huge number of multi-style, but its life cycle is very short. People will keep on with the trend to replace its service products. For telephone sales business process interface must be clear and fluent style guidance on the recommendation of telecommun- ications services; customer orders for the registration of the interface must be simple, clear customer orders to avoid unnecessary orders as a result of registration errors arising from complaints; for statements, This not only reflects the staff's personal expression, but also reflect a project team or a company's ability to run. In short, reasonable superior processing software to accurately complete the work, but also for the future as more and bigger projects in future.Through the work of the practice and the contact with real medium-sized switches, servers, it makes me understand the performance of the machine to experience the stability of the company's data-processing company is the best outcome of the performance. In the course of its work from the front or side to understand the entire process of call center work. there are much knowledge in the previous study at the School that don't come into use but also there has some knowledge that I never touch before and I use this time and realize that it is the key point. At last I understand, grasp and apply it freely... |
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